IT Support is Becoming a Burden to IT Departments

82% of Chief Information officers believe that IT support in Toronto city is proving to be a problem these days. Because modern IT landscape is changing so fast, it’s only expedient to match that speed with the implementation of robust support.

IT Support is Becoming a Burden to IT Departments

The two directions of IT

The function that IT departments must carry out is that of ensuring the delivery of a better customer digital experience while fulfilling employee demand for autonomy. On the other side, IT is responsible for protecting critical data, maintaining critical infrastructure to get the most out of it while reducing the overall cost of doing so.

Even though using IT is now simpler, coming up with a robust system that can address all the growing needs of a business holistically is the most challenging part of it.

With the introduction of concepts such as BOYD or (Bring your own device to work), IT support tends to have less control over the equipment involved. Yet at the same time, it is expected that IT departments must come up with a solution that works seamlessly and cost-effectively, not to mention security of these systems. What’s more, businesses lack enough in-house resources and skill-set needed to support today’s enterprise’ needs. This affects the speed of IT transformation, thus businesses cannot meet their innovative needs in a timely manner.

End users will never appreciate the kind of challenges faced by IT support

The truth is, end-users want results as oppose to the effort that goes into producing those results. And as long as the infrastructure is going to remain complex, implementing an effective IT support is going to be a difficult task.

Other than handling the usual IT infrastructure, IT support must also juggle between Cloud and mobile implementation as part of the ecosystem. In short, IT is easier to use, but more complex when it comes to managing and supporting it. There’s a desire to consume rather than spend investments on things that will build an effective system. Digital experience continues to remain high on the agenda, and it’s a concern among CIOs across the world.

The answer lies in simplifying IT support

When examining current IT management infrastructures, CIOs can deduce that a number of things should be done to meet end-user expectation and also to make the burden lighter. However, for change to come by, the following areas must be observed.

(a) Why increasing complexity on management and support can multiply problems
(b) Factors that have contributed to the management of IT tasks becoming more complex
(c) Proportions of businesses adopting a partial or fully-outsourced IT support
(d) Motivators responsible for making decisions to outsource functions
(e) Offering consistent level of IT support while relying on multiple IT vendors

As you can see, the points highlighted above are very instrumental in shaping the future of IT support. Unless they are tackled on a one-one-one basis, challenges will remain intact as far as providing effective IT support is concerned. Therefore, CIOs must get back to the drawing board if they want to eliminate this burden.

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