Cisco unified communications are greatly influencing how organizations are maximizing their communication needs and available modern technology is what driving these changes.
The unified communication scheme is a direct result of technical evolution. Consumer demand is fueling other tech business developments and finds ways for newer technologies that can deliver the resources and support applications to the industry. Many customers are looking for alternatives or options to compute, store, and networking technologies implemented today. Not long after, it resulted in a new generation of hardware that creates an impact on the market.
Unification with other platforms is what businesses are demanding. Having different ways to communicate means that a business has to accommodate them all at the same time. Having them on different platforms is actually the issue here. If a solution does exist, a single application should accommodate them all. So no matter what platform is used, a message is a massage, and it should be read and replied to if necessary.
Cisco unified communication is an industry term used to represent all forms of call and multimedia/cross-media message-management functions controlled by an individual user for both business and social purposes. This includes any enterprise either transactional or informational application processes, which emulates a particular human user and makes use of a content-independent, single messaging channel for any contact access, according to the International Engineering Consortium.
The development of the telephone more than a century ago has led to eliminating artificial walls brought by distance and time. In this modern time, where technology is at its peak, the use of too many different devices to communicate has created an artificial wall again. Thus, the ultimate goal of unified communication is to bring the wall down once again and let everyone communicate freely without hindrances, no matter what mode or platform they are into.
There are a number of communication systems that is included in the unified communication scheme. This includes collaboration, interaction systems and messaging; transactional applications; and real-time and near real-time communications. Accessing voice, e-mail, fax and other mixed media from a single mailbox no matter what access device is used is also one of the objectives of unified messaging.
Multimedia services comprise of messages that is a combination of video, pictures and sound clips. This may also include communication by short message services (SMS).
Scheduling, calendaring, integrated voice response (IVR), workflow, and other enterprise applications that help individuals and workgroups communicate efficiently are the application that promotes collaboration and interaction systems.
Real-time and near real-time communications systems focus on vital communication between persons using applications or systems such as traditional and next-generation private branch exchanges (PBX), paging, conferencing and instant messaging.
Transactional and informational systems focus on providing access to m-commerce, e-commerce, voice Web-browsing, weather, stock-information, and other enterprise applications.
Technological evolution has brought mankind every possible communication device that is intended to eliminate all barriers. These new devices, though, have erected a new indirect wall in the communication field, which is where unified communication system by Cisco will try to eliminate now.